By reducing the hurdles for maintenance and repair, removing special equipment and enabling online support for the technician, OEMs can offer the most efficient support for their customers. Once a diagnostic system is installed in the vehicle, no further repair equipment is needed.
Instead of laptops and special diagnostic hardware the workshop only requires a separate device for the user interface (e.g. an off-the-shelf tablet in a ruggedized case), but this device can also be removed if the user interface would be displayed on the infotainment system of the vehicle.
However, a separate device for the user interface is typically more convenient for the technician. This approach reduces on the one hand the total cost of ownership for the workshop, as off-the-shelf devices can be bought. On the other hand, the logistics costs and support costs due to updates, HW issues, etc. are reduced for the OEM. In addition, workflows that were not possible before can be introduced:
Instant Remote Support:Tier 1 support personnel can directly access vehicle diagnostics without screen sharing, providing technicians with immediate assistance and the ability to perform additional actions after verification and authorization.
Pre-Diagnostic Information Access:
Technicians can receive diagnostic information from the vehicle before traveling to the service station, giving them a preview of the problem.
Remote Software Updates:
The vehicle's software and parameter settings can be updated remotely, reducing maintenance costs associated with software updates.
Paid Feature Activation:
After purchasing a vehicle, vehicle owners can activate paid features on demand, enhancing the connection with the vehicle manufacturer.
Accurate Fault Diagnosis and Maintenance Scheduling:
Vehicle faults can be quickly localized and appropriate maintenance services scheduled.
Preventive Maintenance:
Based on the diagnostic information provided by the vehicle on a continuous basis, potential problems can be identified and solved in advance, significantly improving vehicle reliability.
Equipment-free workshop diagnostic systems make it easier for automotive start-ups to cover workshops and realize profitability through the use of a complete after-sales service system.
For automotive start-ups, equipment-free workshop diagnostic systems certainly lower the barrier to entry in the market, making it easier for them to cover workshops and realize profitability through the use of a full after-sales service system. This innovation not only simplifies the repair process, but also enhances the customer experience and opens up new paths for the future of the automotive industry.
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